Table of contents


Carne diem, discerning carnivores! If you love superior meat snacks done to a T, you’ve come to the right place. This website is operated by MBT. Throughout the site, the terms “we”, “us” and “our” refer to yours truly: Made by True. We offer this website, including all information, tools and services available from it, to you – our valued users – dependent upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/or purchasing our tantalizing products, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”/“Terms”), including any additional terms and conditions and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of our site, including – without limitation – users who are browsers, vendors, customers, merchants and/or contributors of content. Grab some biltong while we chew the fat, why don’t you? It simply makes everything more palatable (far more than that, frankly; we’re talking mouth-wateringly delicious).

Please read these Terms of Service carefully before accessing or using our website, True Believers. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you don’t agree to all the terms and conditions of this agreement, then, sadly, you may not access the website or use any services. If these Terms of Service are considered an offer, then your acceptance is expressly limited to the aforementioned Terms of Service. From our side: we’d love you to stick around, as its awesome having you on board the MBT train. Together, we’re on the right track and off on a lifelong adventure.

Any new features or tools that are added to the current store will also be subject to our Terms of Service. You can review the most current version of our Terms of Service at any time on this very page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It’s your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes an acceptance of these changes. The one thing that will never change, though, is how much we value your trust, dear Made by True-ers. We’ll give our all to soundly earn and keep it.

Our store is hosted on WooCommerce. They wooed and wowed us and kindly provide Made by True with the online e-commerce platform that allows us to sell our products and services to you (for which – thanks, WooCommerce!). Facilitating a true meating of carne diem minds makes them aces in our book. Now let’s break things down step by step, ’cause the only thing we want to surprise you with is the mesmerizing quality of our succulent meat snacks.

Onwards, True Believers...

Section 1 - Online store terms

By agreeing to these Terms of Service, you represent that you’re at least the age of majority in your state or province of residence, or that you’re the age of majority in your state or province of residence and that you’ve given us your consent to allow any of your minor dependents to use our site (hey, gang, we know younger folks love biltong too, so welcome to the MBT tribe).
Even though our savory snacks are criminally delicious, you may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws – and no, copyright doesn’t mean you have the right to copy; quite the opposite, in fact).
You also may not transmit worms, viruses or any code of a destructive nature. Please, guys? Besides, why would you? You want us running at optimal pace on our tireless quest to create the world’s finest biltong, don’t you? Yeah, thought so. Glad to have you in our corner.
A breach or violation of any of the Terms will result in an immediate termination of our Services. You’ll be sad. We’ll be sad. Our biltong will be devastated. Let’s rather not go there, shall we?

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time (not that we plan on doing so, but you never know what circumstances might demand). As with everything in life, we find it’s best to be upfront and honest and put it right out there on Main Street. No secrets = zero surprises and makes for happy campers all around.
We want to make sure you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card info is always encrypted during transfer over networks, so no worries there, True Believers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which our Service is provided without our express written permission. Also, heads up: the headings used in this agreement are included for convenience only and won’t limit or otherwise affect these Terms (like what’s left of the slices after you’ve finished one of our legendary snack packs – not one li’l bit...).

Section 3 - Accuracy, completeness & timeliness of information

We’re not responsible if information made available on this site isn’t accurate, current or complete. The material on this site is provided for general info only and shouldn’t be relied upon or used as the sole basis for making decisions without consulting primary, more accurate and complete or more timely sources of information. Please note that any reliance on the material on our site is at your own risk.
The MBT site may contain certain historical information which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of our site at any time, but have no obligation to update any information on it. You hereby agree that it’s your responsibility to monitor any changes to our site, Made by True-ers. As with all things in life (besides death and taxes), the only constant is change.

Section 4 - Modifications to the service & prices

Please note that our product prices are subject to change without notice. Our unparalleled quality will always remain the same, though. We also reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We won’t be liable to you or to any third-party for modifications, price changes, suspension or discontinuance of the Service. Modification certainly has its benefits, BTW; we just love coming up with exciting new recipes to show our competitors juuuuust how it’s done.

Section 5 - Products or services (if applicable)

Certain products or services may be available exclusively online through our website (stay tuned for all the latest specials and up to the minute promotions to ensure that you don’t miss a thing, as sharing in our latest and greatest is biltong bound to make your day). These products or services may have limited quantities and are only subject to return or exchange according to our Return Policy (which is also listed on our website).
As is MBT’s dedicated way, we’ve made every effort to display the colors and images of our products that appear at the store as accurately as possible. Unfortunately we can’t guarantee that your computer monitor's display of any particular color will be 100% accurate. The taste of our wonderful meat snacks, on the other hand, will always remain True.
We reserve the right (but are not obligated) to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any product or service we offer. At our sole discretion, all descriptions of products or product pricing are subject to change without notice at any given time. We further reserve the right to discontinue any product, also at any time. Naturally, any offer for products or services made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations (although our sincere hope is that it’ll exceed them), or that any errors in the Service will be corrected. All that being said, Made by True will always strive to remain absolute masters of our craft, spreading happiness and satisfaction by producing world-class meat snacks that any red-blooded carnivore will relish to enjoy.

Section 6 - Accuracy of billing & account information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, via the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
In turn, you agree to provide current, complete and accurate purchase and account info for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and/or contact you as needed.
For more details, please review our Returns Policy, which you’ll also find on our handy and informative site.

Section 7 - Optional tools

We may provide you with access to third-party tools that we do not monitor, nor over which we have any input or control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without endorsement. Please take note that MBT will have no liability whatsoever arising from or relating to your use of these optional third-party tools.
Your use of any optional tools offered through the site is entirely at your own risk and discretion. You should also ensure that you’re familiar with and approve of the terms on which tools are provided by the relevant third-party provider/s.
In future, we may also offer new services and/or features through our website (including the release of new tools and resources). Such new features and/or services will also be subject to our Terms of Service, so please pay close attention.

Section 8 - Third-party links

Certain content, products and services available via our Service may naturally include materials from third-parties. Third-party links on our site may direct you to third-party websites that aren’t affiliated with us. We’re not responsible for examining or evaluating their content or accuracy and we don’t warrant and won’t have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of any such third-parties (you’ll find us here, partying up a biltong-licious storm).
We’re not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you fully understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed (and this should come as no surprise) to the third-party. Get it straight from the horse’s mouth, so to speak.

Section 9 - User comments, feedback & other submissions

If, at our request, you send specific submissions (for example, for contest entries) or should you send creative ideas, suggestions, proposals, plans or any other material without our request, then – whether its online, via email, by postal mail or otherwise (collectively referred to as 'comments') – you agree that Made by True may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use any and all comments that you may forward to us in any medium. We are and will be under no obligation to (1) keep any comments confidential; (2) pay compensation for said comments; or (3) respond to any such comments.
We may (but have no obligation to) monitor, edit or remove content that we – at our sole discretion – determine to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable (sounds like a regular Saturday night in certain necks o’ the wood, but thankfully not in ours) or that violates any party’s intellectual property or our stipulated Terms of Service.
You agree that your comments won’t violate the rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments won’t contain libellous or otherwise unlawful, abusive or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself (let’s leave that to Denzel, Meryl and all the other fine actors out there), or otherwise mislead us or any third-party as to the origin of any comments. Upstanding citizen that you are, you’re solely responsible for any comments that you make, including their accuracy. We take no responsibility, nor do we assume liability for any comments posted by you or any other third-party. We’re far too busy keeping our mighty meat train on track to their twin destinations of Satisfaction Central and Perfectionville.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view this policy, click here.

Section 11 - Errors, inaccuracies & omissions

Occasionally there might be information on our site or in the Service that contains typographical errwors, uhm... errors (see what we mean), inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errwors errors, inaccuracies or omissions and to change or update information or cancel orders if any info in the Service or on any related website is inaccurate at any time without prior notice (including after you’ve submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the aforementioned Service or website has been modified or updated.

Section 12 - Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you’re prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that’ll affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. The bottom line: just don’t do it, folks. We’re such a close-knit tribe and obviously (not to mention richly) blessed with immaculate taste. Why risk ruining a great thing?

Section 13 - Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We also do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel it at any time, without notice to you.
You expressly agree that your use of, or inability to use, our Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either expressly or implied; this includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case will Made by True, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including – without limitation – lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, errors or omissions in any content, or loss or damage of any kind incurred as a result of the use of the Service or any content (or product/s) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Some states or jurisdictions don’t allow the exclusion or the limitation of liability for consequential or incidental damages; in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law. Your enjoyment of our matchless meat snacks, on the other hand, is limited only by your taste buds (they call ’em taste buds for a reason, True Believers, ’cause once they’ve been introduced to our robust and brilliant biltong, they’re bound to become lifelong best friends).

Section 14 – Indemnification

You agree to indemnify, defend and hold Made by True and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand (including reasonable attorneys’ fees) made by any third-party due to or arising from your breach of these Terms of Service or the documents they incorporate by reference, as well as your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination will not affect the validity and enforceability of any other remaining provisions. The best type of provision, though? Obviously the tender, delectable and convenient kind we provide in handy and handsome snack packs – literally perfect for any occasion.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date (Hasta la vista, baby!) will survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us (or Arnold Schwarzenegger). You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail (or we suspect that you’ve failed) to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you’ll remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof). Hopefully, that will never happen. In the meantime (to paraphrase the former Governor of California): “Come wid us – if you whaant to eeeht beeal-TAAWNG!”

Section 17 - Entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of any such right or provision. Au contraire, mon frere.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service. This supersedes any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party. Boy, that’s a mouthful. Know what else is, too? Our delectable biltong – Made by True and crafted just for you.

Section 18 - Governing law

These Terms of Service and any separate agreements whereby we provide you of Service, will be governed by and construed in accordance with the laws of the United States of America – a country as bold and robust as our endurable biltong itself.

Section 19 - Changes to terms of service

You can review the most current version of our Terms of Service on this page at any time. At our sole discretion, MBT reserves the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It’s your responsibility to periodically check our website for changes, Made by True-ers. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service, constitutes an acceptance of the above-mentioned changes.
Speaking of change, you know the saying... It’s inevitable (except perhaps from a vending machine), but once it’s made, you’ll never change your mind about the quality and value of our products. Tried and true like the red, white and blue, it’ll change the way you think about healthy meat snacks (no worries, BTW, it’s truly MBT’s pleasure).

Section 20 - Contact information

Questions about the Terms of Service should be sent to us at info@madebytrue.com. Thanks for taking the time to read through this page. Like our unequalled meat snacks, you – our highly appreciated customers and friends – are the stuff dreams are made of.
Make it real, keep it true, and happy snacking, True Believers!